THE SMALL PRINT.
Booking Terms & Conditions
Reservations of all holiday accommodation whether made by telephone, email, in person, in writing or from the internet are accepted by Myrtle Cottage, hereinafter referred to as MC, on the following conditions.
COVID 19 SPECIFIC CONDITIONS
If you or a member of your party develop symptoms before your holiday, please let us know as soon as possible and DO NOT come on your holiday.
If you or a member of your party develop symptoms during your holiday, please let us know immediately and return home as soon as is reasonably practical and safe for you to do so. If you need to self-isolate at the holiday property, we will have to charge for the bookings that will have to be cancelled as a result.
If you or a member of your party develop symptoms up to 14 days after your holiday, please let us know.
1. CONTRACT OF HIRE
When you submit a booking via our online reservation system, or any other platform, you will receive an automatically generated booking summary by email to the email address you provide at the time of booking. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post, once the deposit has been received. The contract is for the hire of the property for short term holiday letting and will be formally entered into between MC and the Hirer. We do not accept bookings from Hirers under 18 years of age.
2. INITIAL PAYMENT
Bookings will be reserved upon receipt by MC of the required deposit payment of 25% of the holiday cost. If the required deposit is not paid within 3 days, the booking will be cancelled and the dates released. If the booking is made within six weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking. Deposits can be paid by BACS transfer. If the deposit is not paid within 3 days, MC will contact the Hirer to establish if the booking is still required. No response from the Hirer will result in the booking automatically being forfeited.
3. BALANCE PAYMENT
The Balance of the Hire will be due for payment 8 weeks before the holiday commencement date. A week before arrival advice on key collection arrangements and directions to the property will be sent to the Hirer. Failure to make full payment of the balance in the time period stated above will result in the booking being cancelled and the deposit being forfeited unless pre-arranged between the Hirer and MC.
4. METHOD OF PAYMENT
Payments can be made by bank transfer and only in £ Sterling. All necessary payment details will be supplied when the contract is confirmed.
Bank transfers – please allow 72 hours for these to be acknowledged.
5. VALUE ADDED TAX
VAT does not apply to MC’s property rentals.
6. CONFIRMATION OF BOOKING
Once MC has issued a Confirmation of Booking, the Hirer is responsible for the total published price of the holiday let and extras as shown on the confirmation. Amendments to bookings, where applicable, need to be made as soon as possible. MC reserve the right to adjust prices quoted on our website or on details to properties, due to errors or omissions or changes in VAT.
7. BOOKING CANCELLATION
If you are forced to cancel your holiday you must inform MC as soon as possible. The day we receive your notice to cancel is the date on which we will cancel your booking.
HOLIDAY INSURANCE IS HIGHLY RECOMMENDED. If you are unable to make your holiday please inform us immediately so that we can provide you with any written evidence required to enable you to make a claim on your holiday insurance.
Cancellations made 2 days or 1 day prior to or the day of check-in will not be eligible for refund. Example: For a check in on FRIDAY, Hirer could cancel the prior SATURDAY, SUNDAY, MONDAY, TUESDAY, but not WEDNESDAY (2 days prior) or THURSDAY (1 day prior) or FRIDAY (day of check in).
8. BOOKING FEE
MC does not charge a booking fee.
Bookings that include pets are taken on the understanding that all flea and worming treatments are up to date. Please remember that they should not be left unattended in properties. You, as pet owner, will be responsible for removing any evidence left by your pet and reimbursing the owner for any damage caused. Please show consideration for guests visiting after you have gone home and bear in mind that some popular beaches do not permit dogs during the summer months.
Customers with allergies should be aware that we cannot guarantee that a dog has not stayed in a chosen property recently. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present. Further, although all of our properties are cleaned between lets and regularly ‘deep cleaned’, we cannot guarantee that properties will be completely free from pet hair.
MC will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstance.
11. PARTY NUMBERS/COMPOSITION
In no circumstances may more than the maximum numbers of persons, as stated in the brochure/website, occupy a property. MC reserve the right to refuse admittance if this condition is not observed. No refunds will be given if admittance has been refused for this reason. The person who completes the booking, i.e. the lead name, certifies that he or she is authorised to agree to the Booking Conditions on behalf of all members of the party, including any changes. The lead name must be over 18 years and a member of the party occupying the property. The lead name agrees to take responsibility for all members of the party. MC reserve the right to refuse or revoke any bookings from parties that may in our opinion (and at our sole discretion) be unsuitable for the property concerned. max of 14 if the whole house is rented. Max of 9 if the main house only is rented. Max of 5 if the annex only is rented
12. YOUR RESPONSIBILITIES
For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a property is not left clean and tidy, any additional cleaning costs will be charged to the hirer. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed.
The property must be vacated by 10.00 am on the day of departure, along with any parking provision. If you do not vacate the property by the designated time, costs may be incurred.
The Hirer must not use the property or allow its use for any dangerous, offensive, excessively noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the property neighbours. This would be deemed a serious breach of the terms of the Contract and MC has the right to terminate the Contract with immediate effect in this instance.
MC and its employees and its representatives shall not be liable to the Hirer or any member of the Hirer’s party for loss or damage to their property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.
All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. It is ESSENTIAL part of the Contract that all damages/breakages/problems should be reported as soon as they occur to MC. This will enable the us to attend to the problem during your stay or plan for repairs/maintenance/replacement during the changeover at the end of the holiday. Problems that are not reported during the booked period will have no validity after the booking period. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party shall be payable on demand to MC who may also, at its sole discretion, refuse further bookings.
Any Security Deposits charged will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any deductions which may be incurred). MC has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). MC reserves the right to repossess the Holiday Home at any time where you or any member of your party has caused damage, and in such circumstances the MC shall not be liable to make a refund of any remaining portion of the hire terms paid.
MC take every care to ensure the accuracy of the property descriptions. All information in this brochure and on the MC website is given in good faith and is believed to be correct at the time of going to press, but the MC cannot be held responsible for changes beyond their control, which may become known after publication of this literature.
In addition, whilst MC is described as non-smoking, this cannot be guaranteed.
Please be aware that the property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. MC’s description of a cottage shows what amenities that property has but generally does not state what is not in the self-catering property.
The Hiring Contract is made on the understanding that the holiday home and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of MC then MC may be forced to cancel the booking and you will be advised as early as possible. Where possible, you will be offered suitable alternative accommodation, which, if not acceptable, will entitle you to a refund of all monies due. You will not as a result have any further claims against MC or the owner.
Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a deposit.
16. COMPLAINT PROCEDURE
If the Hirer wishes to make a complaint about anything connected with its hire of the property it should contact MC as soon as reasonably possible prior to departure. MC will then consider the complaint and take action to resolve this itself as soon as reasonably practicable. In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied MC the property the opportunity to address the issue during the Hirer’s stay.
MC do not accept responsibility for work taking place outside the boundary of the property, or for noise or nuisance resulting from third party activity over which MC has no control.
17. DATA PROTECTION
In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated. Any contract between the parties shall be governed by English law and jurisdiction. Any disputes arising between you and MC, if not mutually resolved, shall be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration. These Booking Conditions supersede any previous issues.